Communication is one of the most important aspects of a business that working professionals take for granted. Telecommunications has come a long way since the pandemic, and businesses are now utilizing the latest technology on the market. When it’s time to choose a phone system for your company, it may be confusing with all the different services out there, but the answer is pretty clear.

Let’s take a look at the differences between traditional phone systems versus cloud-based phone systems.

Traditional Phone Systems
PBX phone systems are traditional, and organizations have used them for decades. The phone can make internal calls within the company, organization, or to the public. “PBX” stands for “Private Branch Extension.” This system connects through an exchange network that is on-premises and physically installed.

There are a couple of hiccups with a traditional phone system because it connects to a normal telephone line (POTS) made before the internet. Companies also face mobility challenges when attempting to communicate. Since the pandemic, mobility with a phone system has been a top priority for companies that have remote workers, and traditional PBX phone systems struggle to meet current needs.

Key Takeaways:

· Fixed Landline Connection

· Limited Mobility

· Reliable Calls

· Limited Features

· Legacy Solution

· On-Site Infrastructure Needed

Cloud-Based Hosted Phone Systems
‍Cloud-based hosted phone systems are a newer approach to communication for businesses. Cloud-based hosted phones do not require an on-site infrastructure. Typically, this telephone exchange system is built and managed by a third-party service provider.

Because cloud-based hosted phones use the internet, it is capable of high-definition voice calls and multiple features that traditional phone systems simply don’t offer. Some of the features include unified messaging, voicemail to email, unified communications, and video.

Hosted VoIP helps adapt the phone system to any business of any size. Employees can work wherever they are and do not require being in the office to make business calls. This is a huge success for businesses. VoIP also stands for “Voice over Internet Protocol,” which implies a phone service over the internet.

Key Takeaways:

· Large Mobility

· Overall Reduced Costs

· Multi-Feature Options

· Unified Communications

· Video Chat

· HD Voice

· 24/7 Support

· Integrations Availability

Choosing Your Phone System
In almost every situation, cloud-based hosted phones are the go-to solution for businesses that aim to capture more use of telecommunications. Traditional phone systems are good and reliable for specific companies, but if a company wants to be agile and look toward the future, cloud-based hosted phones are the ticket.

A cloud-based hosted phone system with unified communications is a strong way to boost productivity and streamline communication across your organization. Companies that made the transition from traditional to cloud-based phone systems are more likely to drive more revenue because of the multiple features available.

Are you interested in learning more about cloud-based hosted phone systems and Unified Communications? Set up a time to chat with a representative today.