Instant video with specialists makes for a more memorable customer experience. ING Bank turns it into an art form, raising sales and satisfaction
The recently introduced Cisco® Remote Expert Smart Solution for Retail Banking, which enables virtual face-to-face customer meetings using high-definition video, provided a unique solution to Nationwide’s dilemma.
Raiffeisen Bank revolutionizes how agents work and customers are served. Productivity and satisfaction scores are hitting new highs.