Why partner with a managed service provider?

Managed services companies like Tekscape empower your IT teams to do a more efficient job managing day-to-day functions, freeing up time for your team to focus on greater goals.

Business Benefits:

1. Augment your internal resources at a scalable rate

2. Stop managing technology, start leading business innovation

3. Stay up-to-date in technology constantly receiving expert guidance

4. Reduce overhead costs and reallocate resources

“Over the years, customers have come to us in search of a partner to solve problems their current provider wouldn't. We understand having a clear approach that guarantees full transparency helps us build trust with our clients.”
– Dave Smith, CEO of Tekscape, Inc.
Portrait of Dave Smith, Tekscape CEO

Stop managing tech and start leading business innovation.

Icon for Reducing Risk

Reduce Risk

Our IT professionals mitigate the risk that comes with managing your own network.

Icon for ROI and Savings

ROI & Savings

Reduce time and money spent managing IT and let us do it for you. It's what we do best.

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Security

Our trusted architectures are backed by cybersecurity industry leaders like Cisco.

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Support & Reliability

Detect issues ahead of time with 24/7 monitoring, alerts, and U.S. based support.

Our Approach to Managed Services
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Ongoing Management and Reports
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Reliability and Transparency

Our approach

Four clear steps to bring your business technology under our Managed Service umbrella

1. Discovery

To understand your current network and what changes need to be made, we begin a discovery process.

During the Discovery process, our engineers work with your IT team or decision makers to identify what you have, evaluate what you need, and prioritize devices based on your business goals.

From this, we can develop a strategic plan to be executed in a timely manner.

Identify Icon

Identify

During the discovery phase, we first identify the status of the devices in your network
Evaluate Icon

Evaluate

Then, our engineers run an assessment for updates and improvements of your system.
Prioritize Icon

Prioritize

Finally, we prioritize devices as we move them to our management tool.

2. Onboarding

Next, we onboard devices to Tekscape's single platform management tool.

Centralizing your data in one platform allows us to better monitor, detect, and prevent system outages.

This dashboard view provides easy visibility and alerts into support tickets, potential threats, and much more.

Onboarding Dashboard Image

Central Dashboard

We gather your data into one simple dashboard for valuable performance insight.

Risk Management

We analyze potential risk and vulnerabilities to design preventative contingency plans.

Device Mapping

Finally, we map devices to optimize performance, security, and connectivity.

Proactive Updates

Proactive improvements and recommendations ensure your technology is up-to date.
“Tekscape Managed Services handles some of our IT workload, having them in hand has proven to be very advantageous in covering some of the tasks that, although critical for our business, are not that frequent, so it doesn't justify to hire someone internally." – Fir Tree Partners

3. Graphic Representation

Using the data collected, we create graphic representations of your network to see how your devices are interacting.

This becomes a roadmap for all devices and workflows that our engineers monitor and improve over time, regardless of manufacturer.

Network Architecture
Voice Architecture
Systems Architecture Image

4. Run Book

Finally, we design your Run Book, tailored to your IT infrastructure, including:

Diagrams
Standards & Conventions
Circuit Information
Access Strategies
Server Infrastructure
Devices & Configuration
Sample Run Book Image

Complete Visibility

With your run book, you will be able to see every detail of your project to help you stay organized and understand how your technology works.

“We look at it from a cost-efficient perspective. On average we allocate about 2 hours a week to Tekscape and its Managed Services. For us to take over internally, we'll need to hire around 5 people with different skill sets. When you look at the cost comparison from doing it in-house or having an expert like Tekscape running things, it becomes a no-brainer.” – Element Capital

1. Discovery

To understand your current network and what changes need to be made, we begin a discovery process.

During the Discovery process, our engineers work with your IT team or decision makers to identify what you have, evaluate what you need, and prioritize devices based on your business goals.

From this, we can develop a strategic plan to be executed in a timely manner.

Identify

During the discovery phase, we first identify the status of the devices in your network

Evaluate

Then, our engineers run an assessment for updates and improvements of your system.

Prioritize

Finally, we prioritize devices as we move them to our management tool.

2. Onboarding

Next, we onboard devices to Tekscape's single platform management tool.

Centralizing your data in one platform allows us to better monitor, detect, and prevent system outages.

This dashboard view provides easy visibility and alerts into support tickets, potential threats, and much more.

Onboarding Dashboard Image

Central Dashboard

We gather your data into one simple dashboard for valuable performance insight.

Risk Management

We analyze potential risk and vulnerabilities to design preventative contingency plans.

Device Mapping

Finally, we map devices to optimize performance, security, and connectivity.

Proactive Updates

Proactive improvements and recommendations ensure your technology is up-to date.
“Tekscape Managed Services handles some of our IT workload, having them in hand has proven to be very advantageous in covering some of the tasks that, although critical for our business, are not that frequent, so it doesn't justify to hire someone internally." – Fir Tree Partners

3. Graphic Representation

Using the data collected, we create graphic representations of your network to see how your devices are interacting.

This becomes a roadmap for all devices and workflows that our engineers monitor and improve over time, regardless of manufacturer.

Network Architecture
Voice Architecture
Systems Architecture Image

4. Run Book

Finally, we design your Run Book, tailored to your IT infrastructure, including:

Diagrams
Standards & Conventions
Circuit Information
Access Strategies
Server Infrastructure
Devices & Configuration
Sample Run Book Image

Complete Visibility

With your run book, you will be able to see every detail of your project to help you stay organized and understand how your technology works.

“We look at it from a cost-efficient perspective. On average we allocate about 2 hours a week to Tekscape and its Managed Services. For us to take over internally, we'll need to hire around 5 people with different skill sets. When you look at the cost comparison from doing it in-house or having an expert like Tekscape running things, it becomes a no-brainer.” – Element Capital
Tekscape MSA Booklet

Managed service levels

Essential
  • Basic up/down monitoring for server notes
  • Reduced hourly rate (time & materials / project-based)
  • Customizable email alerts & communication to key staff
  • 24/7/365 custom alerting, monitoring, and notifications
Enhanced
  • Includes all Essential services
  • 24/7/365 SLA for severity and 1 & 2 events
  • Full service ticket visibility
  • Monthly scheduled onsite or remote maintenance
  • ISP and 3rd-party circuit vendor escalation
  • Customizable performance monitoring
Comprehensive
Most Popular
  • Includes all Essential and Enhanced services
  • All-inclusive support model
  • Prioritized ticketing response time
  • Proactive system health management
  • Custom dashboard for incident count & type reporting
  • Custom portal for managed devices reporting
  • Unlimited remote support for covered services
  • Moves, Adds, and Changes (MACs)
  • Root cause analysis of critical issues