Ready to jumpstart company collaboration?
Advanced Enterprise Communication Services (aka Unified Communications), in short, is a blend of internet-based phones, video conferencing tools, file sharing, and messaging into a fully featured communication platform that can support small or big companies. In the past, businesses would purchase communication tools separately due to the limitations of company services and would end up paying a lot of money in the long run. As unified communications have grown, many businesses are now utilizing a centralized approach to communication with clients, team members, and prospects.
- Instant messaging (chat)
- Voice (including IP telephony)
- Mobility features (including extension mobility and single number reach)
- Audio, web & video conferencing
- Fixed-mobile convergence (FMC)
- Desktop sharing
- Data sharing (including web-connected electronic interactive whiteboards)
- Call control and speech recognition
Cloud-based technology is now the future of enterprise-grade business communication. There is a demand within the Manufacturing vertical to improve communication and efficiencies as we head into the next year, especially due to remote workers and state rules that continually change. In this article, we’re going to jump into the four main benefits Unified Communications & as-a-service benefit Manufacturing businesses.
1. Improves Existing Processes (Internally & Externally)
The tools that are behind Unified Communications are interchangeable and flexible to any environment, allowing for improvements within collaboration as technology enhances. This enhances internal processes and aids employees and clients to the same goal. The user experience must be consistent and strong across endpoints, locations, and networks.
Unified Communications is a strategic decision for an organization. When organizations utilize UC-as-a-service, they are streamlining communication across their location(s) with a partner. The IT partner handles support like security, backend configuration, and all the messy stuff that companies don’t want to handle themselves. There is a lot that goes in the backend of UCaaS, so a lot of companies leave it to the professionals rather than hire internally.
2. Supports Collaboration in Hybrid Work Environments
With Unified Communications, there is cloud connectivity and centralization. No matter where your employees are working, your teams can speak to one another in any environment due to the support of cloud-hosted phones, video conferencing tools, messaging, file sharing, and more.
The file-sharing and video conferencing feature within Unified Communication are especially important when it comes to working from home or in the work facility. Staff can send important documents quickly without the worry of documents getting lost in email. Employees can also meet face-to-face with others through video conferencing tools. Video conferencing has been a standard for a few years now due to the pandemic. Many staff and even clients are getting used to seeing people rather than always hearing them over the phone.
3. Enhances Call Center Optimization
The call center feature is very important for manufacturing companies. VoIP ensures that the call center representatives gain access to cost-effective, reliable, and high-quality telecommunication services. When usingVoIP, customers and employees have a much better experience than traditional methods. It is important to choose the right VoIP provider for your communication. Utilizing Cisco technology among others is a great place to start looking.
When companies utilize UC, they have more options to direct customers to representatives within the company, for example. Multi-channel contact centers allow more options for customers like chat, email cues, and more. Companies can also operate with agents in different locations much faster than in prior years.
4. Reduces Overhead Costs While Gaining Resources
ROI is one of the most important aspects when deciding the right tools for your manufacturing company. UC can be a little difficult to quantify. Over time though, the cost-saving benefits that come with a UC platform can provide many benefits for the company, leading to larger amounts of cost-effective solutions.
In the past, companies would spend much more than they needed when it came to communication tools. Companies would utilize up to five to ten different services, and each service would only do one thing. That is not cost-effective and supportive toward growth. Now, manufacturing companies are centralizing their communication tools, all-in-one place. When picking a partner to support Unified Communications, it is critical to understand that numbers should not be the only deciding factor when picking a partner. UC creates a foundation for employees and services as a support for IT and service management as well, leading toward higher cost-effective strategies.
Looking for an IT Partner?
The manufacturing industry is digitizing at an increasing rate. As companies continue to grow, communication, collaboration, robot machinery, machine learning, and AI require support, resources, and specialists to get the job done. Being able to work with a valuable partner that specializes in your industry is a very strong place to start.
Unified Communications fosters growth and strengthens collaboration across any landscape. Tekscape supports manufacturing companies and is a leader in Unified Communications through our unique ARIA collaboration platform and alliance with leading provides such as Zoom, Microsoft, and CISCO.