As the new year begins, many legal services are shifting gears toward providing a better experience for employees and customers.
In 2020, 84% of law firms have increased their efficiency with the use of legal technology. The legal industry has been going through a lot of changes within the past couple of years and shows no signs of slowing down when it comes to technology. With growing tech like artificial intelligence (ai) and cloud computing, legal professionals are realizing that it's almost harmful to their organization if they do not adapt to the current market.
Due to the COVID-19 outbreak, many working professionals were forced to work remotely with limited office access. This has created the need for cloud technology and better digital security more than ever. A great example of how cloud technology is being used is through a Virtual Desktop or known as a Desktop-as-a-Service (DaaS). Many legal services are providing their teams with a Virtual Desktop so that their employees can work from anywhere at any time, knowing their information is safe. The workspace that a Virtual Desktop provides helps keeps the motors running within an organization.
Employees can make mistakes. We are all human, but with cloud-based technology, those simple mistakes that occur will be avoided. Now is the time for many organizations to reshape their approach toward internal and external processes. With a private cloud, legal services are moving more than just apps, they are handling emails, software, and sensitive documents. With a private cloud, you can almost run any Windows-based software, especially useful for Microsoft Office users.
Other softwares paired with a private cloud:
Another reason why many legal professionals are investing time into a private cloud is because of security. Digital security becomes a bigger issue as each year passes. Security is becoming a need, not a want for legal services and many are reactive instead of proactive. Keeping private information safe while centralizing all your information is key to a successful workflow process with employees and customers. In 2020, the number of firms dealing with cyber breaches and stolen information increased to 29%, coming from 26% in 2019. If data is held hostage, it can cost the organization millions of dollars.
Is a Virtual Desktop right for my team?
If you are going the private cloud route, you are halfway there. A private cloud is basically the back-end and a Virtual Desktop is the front-end side. When crunching the numbers, customers don't always want to meet face-to-face. Customers want the convenience of what other service providers are offering and that is a digital experience. If your organization struggles to support customer needs, then it's time to consider a Virtual Desktop.
Few questions to ask yourself before investing:
- Am I invested in my current practice management application?
- Am I tired of managing our IT and servers?
- Can I access my applications/files from anywhere at any time?
- Do I have the right platform to run devices and applications?
- Do I have someone that can help me when I have an IT issue?
- Do I have a plan in place for when my data gets held hostage?
As legal services open their doors to private cloud and Virtual Desktop opportunities, finding the right fit for a managed service provider is key to an easy process. Keeping information safe while having access at any time is crucial to running a successful business. Legal services that want to increase productivity, reduce overhead costs, increase digital security, and want to build client experiences should look into the right managed service provider for a private cloud and Virtual Desktop.
If you would like to learn more about private cloud, Virtual Desktops, or other technology solutions, schedule a time today and chat with a specialist.