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IT Managed Services

Choose a provider with a clear plan and proven results.

With 40+ IT partners and over a decade of industry experience, Tekscape's IT managed services delivers a comprehensive approach like no other IT company.

Our approach is a step-by-step outline of how we manage IT environments throughout the entire customer lifecycle.

Let's TalkOur Approach

Stop managing tech and start leading business innovation.

Dave Smith CEO
“Over the years, customers have come to us in search of a partner to solve problems their current provider wouldn't. We understand having a clear approach that guarantees full transparency helps us build trust with our clients.” – Dave Smith, CEO of Tekscape, Inc.
Reduce Risk
Reduce Risk

Our IT professionals mitigate the risk that comes with managing your own network.

ROI and Savings on IT
ROI & Savings

Reduce time and money spent managing IT and let us do it for you. It's what we do best.

Security backed by Cisco
Security

Our trusted architectures are backed by cybersecurity industry leaders like Cisco.

24/7 Support and Reliability
Support & Reliability

Detect issues ahead of time with 24/7 monitoring, alerts, and U.S. based support.

Our Approach

Four clear steps to bring your business technology under our managed service umbrella.

1

Discovery

To understand  your current network and what changes need to be made, we begin a Discovery process.

During the Discovery process, our engineers work with your IT team or decision makers to identify what you have, evaluate what you need, and prioritize devices based on your business goals.

From this, we can then develop a strategic plan to be executed in a timely manner.

Identify

Identify

During the discovery phase, we first identify the status of the devices in your network.

Assess

Evaluate

Then, our engineers run an assessment for updates and improvements of your system.

Prioritize

Prioritize

Finally, we prioritize devices as we move them to our management tool.

2

Onboarding

Single Platform Management

Next, we onboard devices to Tekscape's single platform management tool.

Centralizing your data in one platform allows us to better monitor, detect, and prevent system outages.

This dashboard view provides easy visibility and alerts into support tickets, potential threats, and much more.

Central Dashboard
Central Dashboard

We gather your data into one simple dashboard for valuable performance insight.

Risk Management
Risk Management

We analyze potential risk and vulnerabilities to design preventative contingency plans.

Device Mapping
Device Mapping

Finally, we map devices to optimize performance, security, and connectivity.

Proactive Updates
Proactive Updates

Proactive improvements and recommendations ensure your technology is up-to date.

Testimonial Logo
“Tekscape Managed Services handles some of our IT workload, having them in hand has proven to be very advantageous in covering some of the tasks that, although critical for our business, are not that frequent, so it doesn't justify to hire someone internally."
3

Documentation

Using the data collected, we create graphic representations of your network to see how your devices are interacting.

This becomes a roadmap for all devices and workflows that our engineers monitor and improve over time, regardless of manufacturer.

4

Run Book

Finally, we design your Run Book, tailored to your IT infrastructure, including:

  • Diagrams
  • Standards & Conventions
  • Circuit Information
  • Access Strategies
  • Server Infrastructure
  • Devices & Configuration
Complete Visibility

With your run book, you will be able to see every detail of your project to help you stay organized and understand how your technology works.

Run Book
Testimonial Logo
“We look at it from a cost-efficient perspective. On average we allocate about 2 hours a week to Tekscape and its Managed Services. For us to take over internally, we'll need to hire around 5 people with different skill sets.
When you look at the cost comparison from doing it in-house or having an expert like Tekscape running things, it becomes a no-brainer."

Managed Services Levels

Essential

  • Basic up/down monitoring for server nodes
  • Reduced hourly rate (time & materials / project-based)
  • Customizable email alerts & communication to key staff
  • 24/7/365 custom alerting, monitoring, and notification

Enhanced

  • Includes all Essential services
  • 24/7/365 SLA for severity 1 & 2 events
  • Full service ticket visibility
  • Monthly scheduled onsite or remote maintenace
  • ISP and 3rd party circuit vendor escalation
  • Customizable performance monitoring

Comprehensive

  • Includes all Essential and Enhanced services
  • All inclusive support model
  • Prioritized ticketing response time
  • Proactive system health management
  • Custom dashboard for incident count & type reporting
  • Custom portal for managed devices reporting
  • Unlimited remote support for covered services
  • Moves, Adds, and Changes (MACs)
  • Root cause analysis of critical issues