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Our Approach

Your stress-free path to optimized IT with Tekscape

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Experience a smooth and effortless IT transition

Transitioning the management of your IT infrastructure to a third-party provider may seem fraught with challenges and complexities. But with Tekscape, it’s seamless and hassle-free. Our comprehensive new client onboarding process is designed to get your business up and running on our monitoring and management tools with as little disruption as possible.

For more than 15 years, we’ve successfully onboarded simple and complex IT infrastructures supporting multiple users, including:

  • Servers and systems
  • Networking devices
  • Collaboration systems (e.g., phone and video conferencing)
  • Desktops, emails, and endpoints
  • Microsoft Office 365 and Azure
  • Security and disaster recovery systems

As your trusted partner, Tekscape is committed to delivering proactive, responsive, and timely managed IT services that reduce risks, minimize downtime, and lower your overall IT expenses.

How we do it

Discovery

To understand your current network and the changes that need to be made to optimize your operations, we begin with the Discovery process. Our engineers collaborate with your IT team or decision-makers to:

  • Identify – Determine the status of the devices in your network.
  • Evaluate – Conduct an assessment to identify necessary system updates and improvements.
  • Prioritize – Based on your business goals, prioritize items to address first.

With this information, we can develop a strategic plan to be executed promptly and efficiently.

Onboarding

Next, we onboard devices to Tekscape’s single platform management tool. By centralizing your data, we can better monitor, detect, and prevent system outages. This dashboard also offers greater visibility into and alerts for support tickets, potential threats, and more.

  • Central dashboard – We consolidate your data into a streamlined dashboard, providing valuable performance insights.
  • Risk management – We analyze potential risks and vulnerabilities so we can craft effective preventative contingency plans.
  • Device mapping – We map devices to enhance performance, security, and connectivity.
  • Proactive updates – We proactively update and maintain your system to ensure you have the latest software, patches, and security upgrades.

Documentation

We use the collected data to create graphic representations of your network, illustrating how your devices interact. This serves as a roadmap for all devices and workflows, which our engineers continuously monitor and enhance, irrespective of the manufacturer.

Finally, we craft a customized Run Book tailored to your IT infrastructure, which includes:

  • Diagrams
  • Standards and conventions
  • Circuit information
  • Access strategies
  • Server infrastructure
  • Devices and configuration

With your Run Book, you’ll have a comprehensive view of your IT environment, allowing you to make informed decisions about future IT investments and plans.

Support

Our team of experts is available 24/7 to provide technical support and promptly address any issues that arise. We also offer proactive maintenance to ensure your systems are running at peak performance.

Choose a managed IT services provider with a clear plan and proven results

Minimized risk

Our IT experts mitigate the risks inherent in independently managed networks.

Substantial ROI & cost savings

Let us handle your IT needs to save you both time and money — it's our expertise.

Robust security

Our systems are supported by cybersecurity leaders such as Cisco.

Comprehensive support

Benefit from 24/7 monitoring, alerts, and US-based support to anticipate and address issues proactively.

Common managed IT services onboarding questions

Does my infrastructure need to be documented before I become a new client?

No, you don’t need to have your infrastructure documented beforehand. Our team at Tekscape can assist you in documenting and understanding your current infrastructure as part of the onboarding process.
Absolutely! Tekscape specializes in providing comprehensive IT solutions and support tailored to businesses of all levels of IT expertise. Our team will work closely with you to understand your needs while providing the necessary guidance and support to manage your IT effectively.
The duration of the onboarding process can vary depending on the complexity of your infrastructure and specific requirements. However, we strive to expedite the process to ensure minimal disruption to your operations. Our team will work efficiently to onboard you as quickly as possible while ensuring all necessary steps are completed thoroughly.
Yes, Tekscape has the capability to onboard multiple locations simultaneously. Our experienced team will coordinate with you to ensure a smooth onboarding process for each location, meeting the needs of your growing business efficiently.
Tekscape offers scalable solutions to accommodate businesses of various sizes. Whether you have a small team or a large enterprise, we can manage your IT needs effectively. Our team will work with you to determine the optimal number of users and devices to support your business operations.
We understand your concerns, and transparency is paramount in our partnership with clients. Tekscape offers flexible levels of visibility and control, allowing you to maintain oversight of your IT infrastructure while leveraging our expertise and resources. We will work closely with you to establish the appropriate level of visibility and ensure that you feel comfortable throughout the onboarding process.